Cancellation Policy

 

Cancellation Policy

Order Cancellation

How can I cancel my order?

You may cancel your order within 1 hour of placing it using the cancellation link in your order confirmation email. Simply scroll to the “Changed Your Mind?” section and follow the instructions.

If more than 60 minutes have passed, please contact us at
📧 info@deviceuscase.com, and we’ll do our best to assist you with an alternative solution.

I accidentally canceled my order. Can I reinstate it?

Once an order is canceled, it cannot be reinstated. To receive your items, please place a new order through checkout.

If you have any questions or need assistance, contact us at
📧 info@deviceuscase.com — we’re happy to help.

I canceled my order, but I’m not sure it went through. Can you confirm?

If you canceled your order using the link in your confirmation email, you will receive a cancellation confirmation email once the request is successful.

If you have not received a confirmation email, please reach out to us at
📧 info@deviceuscase.com
Include your order number, and our support team will verify the status for you.

I don’t see the option to self-cancel. What should I do?

If your order includes gift cards or does not display a self-cancel option, please email us as soon as possible at
📧 info@deviceuscase.com
Include your order number and your cancellation or change request, and we’ll assist you promptly.

If you’d like, I can also:

  • Align this with your Refund & Return Policy

  • Shorten it for mobile-friendly display

  • Add a FAQ-style version for your Help Center

Just tell me 👍