Shipping Policy

Shipping Policy

COVID-19 Delivery Information

In response to COVID-19, all our shipping partners continue to follow precautionary measures to ensure the health and safety of their drivers and customers.

Please rest assured that our carriers comply with all government guidelines, and the safety of everyone involved remains our top priority.

At this time, there are no disruptions to our delivery services. However, we strongly recommend using a home address for delivery.

All carriers operate contact-free delivery, meaning a signature will not be required upon delivery.

Once your order is dispatched, you will receive confirmation emails containing tracking details. For additional information, you may also review the guidelines directly on the carrier’s official website.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after order confirmation.

  • You will receive a shipping confirmation email once your order has been dispatched.

  • For bulk orders of more than 10 units, processing may take 3–5 business days.

Domestic & International Shipping Estimates

We ship worldwide using UPS and FedEx Express.

  • United States: 5–8 business days

  • Canada: 5–8 business days

  • Europe: 5–8 business days

  • United Kingdom: 5–8 business days

  • Australia: 5–8 business days

  • International: 5–8 business days

Shipping to Canada: $7.46 USD

Delivery times are estimates and may vary due to customs clearance or unforeseen carrier delays.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number.
Please allow up to 48 hours for tracking information to become active.

If you do not receive your order within 10 business days after receiving your shipping confirmation, please contact us at:

📧 info@deviceuscase.com
Include your name and order number, and our support team will assist you promptly.

Shipping to P.O. Boxes

Some carriers have restrictions on shipping to P.O. Box addresses. If your selected carrier does not support P.O. Box delivery, we recommend providing a residential or business address to avoid delays.

Refunds, Returns & Exchanges

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

  • Refunds will be issued for the full product price

  • Return shipping costs are non-refundable

Damaged Items

If your order arrives damaged, please contact us immediately at:

📧 info@deviceuscase.com

Include your order number and clear photos of the item’s condition. Each case is reviewed individually, and we will work with you to find a satisfactory solution.

Please review our Return Policy for full details.

Contact Information

Deviceus
📍 Bramalea Road, 808
Brampton, Ontario L6T 2W8
Canada

📧 info@deviceuscase.com
📞 +1 437-443-9989